The build up around Sprint’s first 4G phone has everyone eager to know more about it or better still, possess it. Released in the first week of June, the HTC Evo 4G is America’s first 4G smartphone and is one of the best offerings Sprint has put up on sale. Expectations are already sky high for the Evo, and Sprint is obligated to deliver speeds far better than 3G. The phone’s uniqueness of course lies in being the first American 4G phone. However, that is not all, for it sustains its image with other ‘supersonic’ specs that boast of an 8-megapixel camera, front facing secondary camera for video calling, HD Video recording, HDMI port, HQ video player and a massive 4.3-inch touch screen with HTC Sense skin. This giant phone functions on Android 2.1 OS and a 1GHz Snapdragon processor.
However, I’m glad to say it wasn’t completely wasted. I’ve learnt a lot of important lessons and it inspired me to start my own IT Support Company to deliver the IT Support Services that I wanted to buy, but couldn’t find. Of course there were plenty of IT Support Savannah Companies around; it’s just that they never seemed to deliver the kind of service I wanted to buy!
“You don’t know – do you?” She says this with a piercing stare and a jabbing finger – very scary. I’m sure you would agree its OK for the IT support services Support engineer to say that they don’t know, but they will find out and get back to you. It’s better that than being misled. But for some reason the techno nerds like to pretend they know everything – Mary’s advice, and mine, don’t!
The last tier of IT services is tier three. All of the difficult and advanced problem will go to this tier for solving. The technicians in this tier will be experts in their fields so that they can offer the best type of support. If the lower tier technicians have been unable to solve a problem it will be sent to this tier.
Review your phone lines and Internet connection. If you have cut your staff, perhaps you no longer need 20 phones lines and can make do with 10? When your T contract expires you should be able to realize a large boost in performance and a IT support technicians cost reduction of or more by switching to your local cable company’s Internet service or local phone company’s DSL service. On Long Island, that would mean going to Cablevision’s OptOnline service or Verizon’s DSL service. My experience with OptOnline has been excellent and they are typically my preferred choice. Order their service with “Boost and Static IP”.
Unfortunately, in our society there is very little attempt to align cultural values embedded within these behaviors with our personal values. We are raised in a culture where these behaviors are taught to us using a system of punishment and reward. You either do it or you will be punished!
If you handle your own IT you will have to employ people for the purpose or have your existing staff carry out the necessary tasks. This means having to pay out more money or it results in less productivity, with existing staff having a heavier workload. You may not always require someone to work in your IT department at 100% capacity but still need to employ them full time. If outsourcing you are likely to only need to pay for someone for the specific time you need them.
The same customer service standards are coming to the computer industry. The nerds will have to hide in the server room if they are to avoid customer interaction in the future.